Featured Vacation Rental
Lei Ohana Estate - Beautiful house in Poipu with private pool sleeps up to 14
 |
Common Questions about Vacation Rental HomesHow do I make a reservation? You can reserve a property online by choosing the property that you like and clicking on "Book Now" or by calling us toll free at 866.541.1033. What kind of deposit is required to reserve a property? A minimum deposit of $500.00 is required to reserve a property. (this may be larger depending on the property you are reserving or the length of the reservation) The balance is due 60 days prior to arrival. We accept Echeck, all major credit cards, personal or company checks and cashier's checks. What is the cancellation policy? A full refund, minus a service fee of $50 or 3% (whichever is greater), will be given for cancellation made in writing 60 days before the check-in date. For reservations cancelled within 60 days of check-in, no refunds will be given unless property can be re-rented. Whatever portion of the reservation that can be re-rented will be returned minus a 10% rebooking fee. Where do I check in? Most properties have a lockbox by the front door. After final payment you will be given the code and you will be able to go directly to the property to check in. Do you offer concierge services? We would love to help you set up a complete itinerary for your trip or just a portion of it. Please inquire if you would like assistance with dinner reservations, car rentals, spa treatments, activities, etc. What is the minimum night stay? This varies from property to property but is usually 5 - 7 nights. Please inquire with our staff regarding a shorter stay. What amenities are included in the rental fee? A full list of property amenities is included on the property detail section of the website. All properties offer linens, towels, beach towels, hairdryer, wireless internet, cable television and a phone for local calls. Great Vacation Retreats also provides a starter set of toilet paper, paper towels, garbage bags, dishwashing soap and detergent, laundry detergent and kitchen sponge. You will also receive a starter kit of Kauai Coffee Company coffee and condiment packs. Also provided are complimentary Island Soap and Candle Works toiletries including shampoo, conditioner, body wash and lotion. After the starter set is diminished it is up to the guest to replace any items that they might need for the duration of their visit. If you need something special please do not hesitate to ask! Do I need to clean the property when I depart? We request that before you leave, you start the dishwasher, throw out any opened food items and take out the trash. A cleaning fee has been added to your reservation amount and will be used to deep clean the property after your departure. Excessive cleaning and trash will result in extra charges to your credit card. Is it possible to have a late check out? The check out time is 10:00 a.m. If we have no scheduled check ins on the day you leave we will accommodate a late check out at no charge. If you wish to secure a late check out you will be charged for a half day. Please let us know in advance if you would like to do this. May I smoke in the property? NO. There is a strict no smoking policy at all properties, including lanais. Hawaii has adopted a new law that allows for no smoking within 20 feet of doors and windows. Please go to the marked designated smoking areas outside the building if you wish to smoke. Do you allow pets? All of our properties have a no pet policy. If you have a seeing eye dog or other service animal, please let our staff know. |
||||||||
