Guest Services

 We make it easy for you!

Great Vacation Retreats is a premier vacation rental management company on Kauai, offering quality service through a team of individuals that are goal-oriented towards creating a positive guest experience. From point of initial contact and reservation to a follow-up review after departure, our services ensure that our guests are well cared for!


 Saving you time!

Booking online is easy with us and reservations are confirmed instantly via email. Digital in-room guest books are provided through automated CRM's prior to arrival. Inside, guests can find valuable information such as arrival instructions, property details and our "Local Area Guide.” All of our properties offer high speed internet and many are equipped with keyless keycode entry, Sonos, iHome Bluetooth stereo, Smart Tv's, etc. Since the launch of our texting service, it has become the preferred method of communication between our staff and our guests allowing for instant communication and providing rapid solutions for  trouble-shooting. 


*Free Rental Car Included 
 *some exclusions apply see details here

Transportation is normally the final item to complete the trip itinerary, but with our unique contract with Alamo, booking a vacation property and a rental car can be done in a single step. *FREE Midsize rental cars are provided with our one and two-bedroom condos, and can also be upgraded or extended for an additional fee. Upon receiving a booking for a property that qualifies for the free rental car, we would then reserve the vehicle with Alamo and send all confirmation details to the guest. 


Poipu Beach Athletic Club Membership

Poipu Beach Athletic Club membership is only available as a yearly membership to the general public, but our guests have the opportunity to purchase exclusive weekly membership for a fee to gain access to the fitness and recreational facilities. All sports equipment is provided and members can play tennis, basketball, pickle-ball and more! The resort-style pool, hot tub, and waterslide are popular after a work-out in the fully equipped gym or after one of their fitness classes. The Cabana Bar & Grill is located on the property.

 

We love to WOW our guests! 

Nothing says "Welcome to Kauai" like a surprise gift upon check-in! Our office and housekeeping departments work together to provide complimentary gifts or 'WOW's" for our repeat guests as a way to extend our appreciation and also for guests that may be coming to Kauai for a special occasion, e.g. a honeymoon or an anniversary. Sometimes random guests will receive a WOW! - maybe it's a beautiful lei or a bottle of wine and glasses chilling in the refrigerator but we can't tell you everything because that would ruin the surprise!
 

We look forward to hosting you as our guests and welcoming you to our Great Vacation Retreats ohana - family!