A 14-day mandatory quarantine will be required for all travelers arriving WITHOUT a confirmed negative COVID-19 test approved by the Safe Travels program. Our vacation rentals are only available to island residents or visitors who are no longer subject to quarantine. PLEASE CONTACT US FOR OUR FLEXIBLE CANCELLATION POLICY.

Safe Travels

Destination Hawaii

The pre-travel testing program for COVID-19 enables travelers to avoid a mandatory 14-day quarantine if they are tested within 72 hours before their flight to Hawaii departs with a FDA-approved nucleic acid amplification test (NAAT) only acceptable from State of Hawaii Trusted Testing and Travel Partners and can show proof of a negative test result. Travelers also will have their temperatures checked upon arrival and must fill out the Safe Travels travel and health form. Upon arrival in Hawaii, passengers unable to provide proof of an approved negative test will be required to go into quarantine for 14 days or until they can provide proof of negative test results.

For a step-by-step overview of Hawai‘i’s pre-travel requirement process and options, please reference this downloadable  Quick Reference Chart.

Need to Know

IMPORTANT NOTICES – for updated info visit HAWAII TOURISM AUTHORITY and the HAWAII STATE DEPARTMENT OF HEALTH

Recommendations for visitors and residents are frequently being updated. Please check with the Hawaiʻi State Department of Transportation for latest news regarding travel.

A mandatory 14-day quarantine for trans-Pacific travelers is in effect to October 15th. Our vacation rentals are only available to island residents or visitors who are no longer subject to quarantine. From October 15th the pre-travel testing program for COVID-19 will enable travelers to avoid the mandatory 14-day quarantine with an approved negative Covid19 test result. 

Visitors and Travelers Mandatory 14-day quarantine orders are:

Proceed directly from the airport to your designated quarantine location, which is the location identified and affirmed by you on the mandatory State of Hawai‘i Department of Agriculture Plants and Animals Declaration Form.
Remain in your designated quarantine location for a period of 14 days or the duration of your stay in the State of Hawai‘i, whichever is shorter.
If you are a resident, your designated quarantine location is your place of residence.
If you are a visitor, your designated quarantine location is your hotel room or rented lodging.
You can only leave your designated quarantine location for medical emergencies or to seek medical care.
Do not visit any public spaces, including but not limited to pools, meeting rooms, fitness centers or restaurants.
Do not allow visitors in or out of your designated quarantine location other than a physician, healthcare provider, or individual authorized to enter the designated quarantine location by the Director of HIEMA.
Comply with any and all rules or protocols related to your quarantine as set forth by your hotel or rented lodging.
If you become ill with a fever or cough:
Continue to stay in designated quarantine location, avoid contact with others and contact a healthcare provider for further instructions on treatment or testing.
If you are older or have any medical conditions (e.g., immune compromise, diabetes, asthma), consult your regular healthcare provider.
If you feel you need medical care, contact healthcare provider and inform them of your travel history.
If you need urgent medical care (e.g., have difficulty breathing), call 9-1-1 and let the dispatcher know your travel history).
Failure to follow this order is a misdemeanor and punishable by a maximum fine of $5,000, or imprisonment of not more than one year, or both. Enforcement will be handled by each of Hawaii’s four counties.

For updated information for travel to Hawaii go to the HAWAII TOURISM AUTHORITY

To access Mayor Kawakami’s emergency proclamations, rules and amendments for the County of Kauai go to Kauai.gov

To watch Mayor Derek Kawakami’s DAILY COVID-19 UPDATE please visit the COUNTY OF KAUAI’S FACEBOOK PAGE

IMPORTANT INFO FOR TRAVEL TO KAUAI

If you arrive on Kaua‘i without valid proof of a negative COVID-19 NAAT from a Trusted Partner lab accepted by the Safe Travels program you will be subject to the State of Hawai‘i’s strict 14-day mandatory self-quarantine requirement. Travelers who took a pre-travel test but have not yet received the results will also be subject to the mandatory quarantine until proof of a negative test is uploaded to the Safe Travels program.

Those in quarantine will need to adhere to the following guidelines:

  • Under self-quarantine, you will not be allowed to leave the room at your place of lodging under any circumstances, except for a medical emergency or to depart the state.
  • Travelers subject to the quarantine are prohibited from renting a vehicle or staying in a short-term rental or vacation rental until completion of the quarantine period, so please plan ahead.
  • Travelers who violate the terms of the 14-day mandatory self-quarantine will be prosecuted and may face fines of up to $5,000 and one year in prison.
  • Travelers subject to the quarantine will also be required to fill out the Kaua‘i Arrival Form upon arrival. This form will be provided at the Lihue Airport and the submitted information will be used by law enforcement to conduct quarantine compliance checks.

POST ARRIVAL INFORMATION

Transpacific travelers who complete the Safe Travels program and receive a quarantine exemption are urged to Rest, Test, and Enjoy! Please take a voluntary second test three days after arrival to help keep our community safe. Until then, please wear a mask, wash your hands, and avoid community contact.

As a mahalo to visitors who choose to pay for and take the second test, they will receive a $150 certificate from a participating Kauai business.  American Medical Response will be accepting walk-ins for visitor post-arrival testing. Cost for the test will be at the individual’s expense.
For more information, please visit the Visitor Post-Arrival Testing page.

Kaua‘i has instituted a tier system of safety restrictions based on the number of COVID-19 cases on the island average over the past week. Visitors are encouraged to check the current case count and current tier level before traveling.

4-Tiered System (Business & Recreational Guidelines Chart)

Wearing a Mask on Kauai is required by law:

All persons five (5) years of age or older are required to wear a face covering over their nose and mouth, whether indoors or outdoors, in any setting in which they are in close contact (within 6 feet) of people who don’t live in their immediate household. See Emergency Rule 19 October 12, 2020  Face coverings must be worn by employees, customers, and visitors at all times inside any establishment in which close contact may occur.

Cancellation Policy

We understand that your travel plans may have been affected by COVID -19 and we have changed our normal cancellation policies.

All individuals, both residents and visitors, arriving from out-of-state to Hawaii are still subject to a mandatory 14-day self-quarantine until October 15, 2020. Guests that are subject to quarantine may not stay in any of our vacation rentals during this time. (Please visit COVID-19 Updates)

We have issued refunds to guests that were unable to reschedule had planned to stay with us during that time. This policy will also apply for all future reservations that may be disrupted by the uncertain nature of this pandemic.

A full refund, minus a service fee of $50 or 3% (whichever is greater), will be given for cancelation made in writing 30 days before the check-in date. Cancellations made within 14 – 29 days will receive a 50% refund.

covid clean

To Mālama in Hawaiian means to take care of, to protect and keep safe. For the well-being of our guests, owners, staff and vendors, we have reinforced and enhanced our cleaning procedures in line with recommendations by leading public health authorities and hospitality industry recommendations.

  • Our cleaning practices have been intensified to follow CDC, local and State Health Department protocols and we constantly monitor the updated guidelines
  • We have increased our stringent practices around sanitation, disinfection, and cleaning especially in high-frequency touch-points
  • We are working closely with our industry partners to adopt the best practices to ensure the health and safety of our community
  • All of our Cleaners, Inspectors and Maintenance personnel will be wearing face masks when cleaning and interacting with guests
  • Our Cleaning Inspectors, wearing face masks and gloves, will perform an additional clean prior to guest check-in to disinfect and sanitize all high frequency touch-points and surfaces.

HIGH FREQUENCY TOUCH-POINTS INCLUDE:

  • Entry points – doors, lockboxes, electronic locks, keycards, garage, knobs and pulls for all cabinets, drawers & closets
  • Remote Controls – TV, AC, Fans and Electronics
  • Control Panels  – including all light switches, fan pulls, safe keypads, AC controls
  • Surfaces – major kitchen and bathroom surfaces including counters, sinks, faucets, seats, tubs, showers
  • Kitchen Amenities & Appliances – stove, fridge, microwave, dishwasher and countertop appliances
  • Bath Amenities – dispensers, hairdryer, amenities and supplies
  • Bedroom – clean blankets, bedspreads, coverlets and linens provided for every check-in
  • Gear – all beach gear, chairs, coolers, beach umbrellas and bodyboards

Car Rental Complete Clean Pledge

All one and two bedroom condos come with a midsize rental car from Enterprise Holdings (Alamo, Enterprise, National).
**Regency 120, Regency 523 and Pili Mai 15A are the only 3 bedroom condos included in the promotion. Kauai House is currently the only Private Home offering a Free Car Rental.

Vehicles rented from Alamo carry the Complete Clean Pledge and key areas are disinfected and sanitized throughout the vehicle between every rental.

A 14-day mandatory quarantine will be required for all travelers arriving WITHOUT a confirmed negative COVID-19 test approved by the Safe Travels program. Our vacation rentals are only available to island residents or visitors who are no longer subject to quarantine.

We highly recommend purchasing Travel Insurance to protect your vacation investment.

Option 1: For those who have not purchased

We wanted to take a moment to let you know that if you purchase a travel insurance plan from our provider, Generali Global Assistance, and you, your travel companions, or family members test positive for COVID-19 prior to departing on your trip, you can be covered for Sickness under the terms and conditions of the policy.

Option 2: For those who have purchased

We wanted to take a moment to let you know that under the Generali travel insurance plan you have purchased, if you, your travel companions, or family members test positive for COVID-19 prior to departing on your trip, you can be covered for Sickness under the terms and conditions of the policy.

Generali coverage for COVID-19 Sickness can include:

  • Pre-paid Travel Arrangements

Coverage is available for Insured travelers if they need to cancel or interrupt their plans if they get sick with COVID-19 or if a traveling companion or family member gets sick with COVID-19, as long as the requirements for sickness are met.

  • Medical Expenses and Evacuation

Travelers who get sick on their trip and need to seek treatment or medical evacuation have coverage for medical expenses for up to one year, even after they return home—including copays, deductibles and out-of-network costs billed by primary health insurance.

  • Out-of-pocket Costs

Additional airfare to return home when a trip is interrupted, and other unexpected costs, like overnight lodging and meals during delays, can be covered if a traveler or family member gets sick with the virus.

We strongly urge you to read the Description of Coverage/Insurance Policy you received upon purchasing your travel insurance plan.

For additional information about your travel insurance plan and Coronavirus, please visit Generali’s FAQ page.

Option 1: CTA for those who have not purchased

Please contact us at {insert phone number} to purchase a travel protection plan today.

Option 2: CTA for those who have a plan and may need to file a claim

If you need to file a claim, you may do so electronically here.

This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker.

Plans are available to residents of the United States. Benefits and services are described on a general basis. Certain terms and conditions may apply. Your travel retailer may not be licensed to sell insurance, and cannot answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. For questions or complete information on policy benefits, limits and exclusions, please contact CSA at (866) 999-4018 or https://www.vacationrentalinsurance.com/certpolicyold.do?pclass=w for a sample Description of Coverage or Insurance Policy for this plan.

 These plans are administered by CSA Travel Protection and Insurance Services. Services are provided through CSA’s designated providers. Travel Insurance is Underwritten by: Generali U.S. Branch, New York, New York; NAIC # 11231 (all states except as otherwise noted) under Policy/Certificate Form series T001. California is Underwritten by Generali Assicurazioni Generali S.P.A. (U.S. Branch), Colorado is Underwritten by Assicurazioni Generali – U.S. Branch, Oregon is Underwritten by Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice, and Virginia is Underwritten by The General Insurance Company of Trieste and Venice – U.S. Branch.