Guest Services

Great Vacation Retreats is a premier vacation rental management company on Kauai, offering quality service through a team of individuals that are goal-oriented towards creating a positive guest experience. From point of initial contact and reservation to a follow-up review after departure, our services ensure that our guests are well cared for!

All properties are fully furnished with the basics–at least one smart television, wifi, radio, Bluetooth player, alarm clocks, etc…and Great Vacation Retreats supplies an ample supply of the following items below. There is enough for a stay of at least a week, usually more.

Here is a list of what we provide to help you with your packing and shopping:

Kitchen Supplies
Hand Soap
Dish Soap
Dishwasher Detergent
Dish Sponge
Paper Towels
Kauai Coffee Starter Pack with Sweetener/Creamer packs
Kitchen Trash Bags

Bathroom Supplies & Toiletries
Island Soap and Candleworks Bath Amenities;
Shampoo, Conditioner, Lotion, and Soap
Toilet Paper
Hair Dryer
Towels (Bath, Hand, Wash)

Laundry Supplies
Laundry Detergent
Fabric Softener
Iron/Ironing Board Set

Pool/Beach Towels

Beach Gear
Beach Chairs
Beach Umbrella
Beach Cooler
Boogie Boards

Exclusive Club Membership is included with your stay at the following properties:


Resort pool with hot tub, waterslide and sand bottom play area for the keiki. Pool towels are provided. Check-in at the pool cabana upon arrival.

Fitness Center, Cardio room and Weight room, includes all new equipment for your work out needs!

Variety of Fitness classes available to members (for an additional cost) includes Yoga, Aqua Fit and more. Personal training and Private yoga are also available. Inquire with the club directly for up-to-date rates.

All sports equipment, racquets, and balls, etc. are provided as a courtesy to members.

  • Four USTA Tennis Courts
  • Two Basketball half-courts
  • Three Pickle-ball courts

Restaurant and Bar on site. There is a pool-side service.

Poipu Beach Athletic Club is the ultimate vacation destination playground for family, fitness, and fun. Recreational facilities also include shuffleboard, ping-pong, badminton, lawn games and more. Check their website for current programs and events! Go to for more info.

CLUB HOURS 6:00 AM – 7:00 PM every day

Late Departure Flight?

Check out is at 10:00 AM. If you are staying at a property that offers a complimentary Poipu Beach Athletic Club membership, the Departure Pass Program offers a place to store your luggage and is a great place to relax for the day before a late flight.

Free Car Rental**

All one and two bedroom condos come with a midsize rental car from Enterprise Holdings (Alamo, Enterprise, National).
**Regency 120, Regency 523 and Pili Mai 15A are the only 3 bedroom condos included in the promotion. Kauai House is currently the only Private Home offering a Free Car Rental.

Vehicles rented from Alamo carry the Complete Clean Pledge and key areas are disinfected and sanitized throughout the vehicle between every rental.


Guests have the option to extend or upgrade the car rental, for an additional fee as outlined below:

To extend the midsize rental car: $40 per day

To upgrade to a standard or full-size car: $25 per day
To upgrade to a convertible, minivan, midsize SUV, standard SUV, 2-door Jeep, or 4-door Jeep: $35 per day

Whether you are staying elsewhere for part of your stay or need to accommodate a bigger family, we can help you with adjusting your car rental reservation!

Upon receiving your confirmed booking, we would then reserve the midsize rental car with Alamo and send you the confirmation details. The confirmation email serves as your voucher and you would pick the car up at the Alamo office located at the Lihue Airport. There will be no additional costs unless you decide to extend or upgrade, which you would process directly with us. All other extra options, such as insurance, car seats, etc., would be handled by the Alamo rep when you pick up the vehicle.

Valuable Protection for Before, During and After Your Vacation

Sudden illness, medical emergency, natural disaster, delayed flights, road closures or lost or delayed luggage can quickly derail a trip, and sometimes at the least convenient moment.

Travel Protection (US Residents Only) Vacation Rental Insurance has been made available to purchase with your reservation. Travel Protection Insurance provides coverage for pre-paid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. We strongly recommend you purchase this valuable protection.

How Travel Insurance Can Help with the Hawaii pre-travel COVID testing requirement

What is travel insurance and what does it cover?

Travel insurance helps protect you from certain unexpected and potentially costly events that can occur before or during your trip. Ultimately, it’s meant to help you travel with more peace of mind so you can worry less and focus on enjoying your time.

Unlike auto insurance, travel insurance coverage is elective, which means it’s up to you to decide if you want it. One of the most common reasons people consider travel insurance is to help protect the money that they’ve spent on their vacation. If you must cancel or interrupt your trip, there are often cancellation penalties tied to the travel arrangements that you’ve made and those cancellation penalties tend to get more severe as the departure date gets closer. You may only get a portion of your trip cost back if you have to cancel your plans—or none at all.

Insurance coverage for Trip Cancellation can reimburse you for unused, non-refundable, prepaid trip costs if you need to cancel your trip for a covered reason, such as sickness, job loss, flight cancellation due to adverse weather and more. Similarly, insurance coverage for Trip Interruption can recoup your trip costs if you’re unable to continue your trip because of a covered reason—our plans also provide reimbursement for additional transportation costs to help you return home or rejoin your group.

Travel insurance provides coverage for other unexpected, out-of-pocket costs as well, such as meals and overnight lodging if your travel is delayed*, clothing and personal items if your baggage is delayed* and medical expenses if you get sick or injured during your trip. Plans also provide insurance coverage for your bags and personal effects during your trip and some offerings help protect your sporting equipment while traveling, along with a variety of other available coverages.

Generali Global Assistance

Even the best planned trip can be impacted by the unexpected, forcing you to cancel or interrupt your trip, lose your vacation investment and incur unplanned expenses. Get the peace of mind you deserve by purchasing vacation rental insurance from Generali Global Assistance.

To learn more about travel insurance, reach out to Generali Global Assistance at 866-999-4018. Our customer service staff will be happy to assist you with your current plan or any questions that you have about purchasing coverage.

If you are on your trip and need Emergency Assistance, please contact our Assistance Provider:
In the United States, toll-free: 877-243-4135
Collect worldwide: 240-330-1529
Customer Service
Monday-Friday: 6 a.m. to 6 p.m. PT
Saturday-Sunday: 6 a.m. to 3 p.m. PT
Mailing Address
Generali Global Assistance & Insurance Services
P.O. Box 939057
San Diego, CA 92193-9057

As you may have heard, the governor of Hawaii is requiring out of state travelers to get a valid COVID-19 test prior to their arrival, and to show proof of a negative test result, to avoid the 14-day quarantine. The pre-travel testing program will not begin until sometime after October 1st, 2020.

Option 1: For those who have not purchased

We wanted to take a moment to let you know that if you purchase a travel insurance plan from our provider, Generali Global Assistance, and you, your travel companions, or family members test positive for COVID-19 prior to departing on your trip, you can be covered for Sickness under the terms and conditions of the policy.

Option 2: For those who have purchased

We wanted to take a moment to let you know that under the Generali travel insurance plan you have purchased, if you, your travel companions, or family members test positive for COVID-19 prior to departing on your trip, you can be covered for Sickness under the terms and conditions of the policy.

Generali coverage for COVID-19 Sickness can include:

  • Pre-paid Travel Arrangements

Coverage is available for Insured travelers if they need to cancel or interrupt their plans if they get sick with COVID-19 or if a traveling companion or family member gets sick with COVID-19, as long as the requirements for sickness are met.

  • Medical Expenses and Evacuation

Travelers who get sick on their trip and need to seek treatment or medical evacuation have coverage for medical expenses for up to one year, even after they return home—including copays, deductibles and out-of-network costs billed by primary health insurance.

  • Out-of-pocket Costs

Additional airfare to return home when a trip is interrupted, and other unexpected costs, like overnight lodging and meals during delays, can be covered if a traveler or family member gets sick with the virus.

We strongly urge you to read the Description of Coverage/Insurance Policy you received upon purchasing your travel insurance plan.

For additional information about your travel insurance plan and Coronavirus, please visit Generali’s FAQ page.

Option 1: CTA for those who have not purchased

Please contact us at {insert phone number} to purchase a travel protection plan today.

Option 2: CTA for those who have a plan and may need to file a claim

If you need to file a claim, you may do so electronically here.

This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker.

Plans are available to residents of the United States. Benefits and services are described on a general basis. Certain terms and conditions may apply. Your travel retailer may not be licensed to sell insurance, and cannot answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. For questions or complete information on policy benefits, limits and exclusions, please contact CSA at (866) 999-4018 or for a sample Description of Coverage or Insurance Policy for this plan.

 These plans are administered by CSA Travel Protection and Insurance Services. Services are provided through CSA’s designated providers. Travel Insurance is Underwritten by: Generali U.S. Branch, New York, New York; NAIC # 11231 (all states except as otherwise noted) under Policy/Certificate Form series T001. California is Underwritten by Generali Assicurazioni Generali S.P.A. (U.S. Branch), Colorado is Underwritten by Assicurazioni Generali – U.S. Branch, Oregon is Underwritten by Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice, and Virginia is Underwritten by The General Insurance Company of Trieste and Venice – U.S. Branch.

Accidents Happen, Vacation Rental Damage Protection Can Help

You decided on a rental property so you could feel at home while on vacation. Don’t let the fear of losing your security deposit keep you from enjoying your time.

Here’s how the Generali Global Assistance Vacation Rental Accidental Damage coverage works:
  • Make a simple, one-time payment upfront.
  • Avoid the hassles of checks and credit card holds.
  • Relax, knowing that you have coverage for accidental property damage.
Simply report any damage that occurred during your stay to the rental office prior to check-out. Don’t be afraid to report the damage that’s why you bought insurance!

Purchase Damage Protection (US Residents Only)

As a part of your stay, you may purchase a $39 Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit of $3000. Any damages that exceed $3000 or are not covered under the plan will be charged to the credit card or eCheck number on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3000. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy

The Vacation Rental Damage plan can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request Customized Services Administrators, Inc. DBA Generali Global Assistance & Insurance Services to pay Great Vacation Retreats any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact Great Vacation Retreats directly if you do not wish to participate in this assignment.

To learn more about Damage Protection insurance, reach out to Generali Global Assistance at 866-999-4018.
If you are on your trip and need Emergency Assistance, please contact our Assistance Provider:
In the United States, toll-free: 877-243-4135
Collect worldwide: 240-330-1529
Customer Service
Monday-Friday: 6 a.m. to 6 p.m. PT
Saturday-Sunday: 6 a.m. to 3 p.m. PT
Mailing Address
Generali Global Assistance & Insurance Services
P.O. Box 939057
San Diego, CA 92193-9057

beach gear

Great Vacation Retreats provides a limited amount of beach gear per property, including beach chairs, beach umbrella, beach cooler and boogie boards.

For additional beach gear, baby gear and bedding options, etc. we are happy to refer you to Ready Rentals on Kauai.

Ready Rentals provides island wide delivery (for a fee) and they have a wide range of rental gear available…

Beach Gear e.g. beach chairs, beach umbrellas or Popup Sunshelters and beach coolers.
Baby Gear e.g. high chairs, booster seats, swings, gates, bouncy seats and wagons.
Bedding Options e.g. Rollaway Beds, Full Size Wooden Cribs and Portable Cribs.
Wheel Chairs e.g. Regular, Transport or Extra Wide available.

Visit their website at or call 808-823-8008 (8am – 5pm delivery 365 days a year- call by noon for same day delivery)

Call 808-742-9202

If you have a Spectrum Cable Remote :

Note: Spectrum Cable Remotes are distinguishable with the common buttons at the top: AUX, DVD, VCR, TV, CBL

  1. Using the Spectrum Cable Remote, Press CBLthen POWER/PWR to turn on the cable box.
  2. Press TVthen POWER/PWR to turn on the TV.
  3. If the screen says No signal or something similar, then it is likely due to the TV input or source (HDMI-1, HDMI-2, etc.).
  4. You can change the TV input/source directly on the TV; there are usually buttons alongside of the screen. When you locate the input/source button you’ll just need to repeatedly press it and toggle through the inputs/sources for the correct one.
  5. If there is a separate TV remote with an INPUT or SOURCE button, you may use that, as well.
  6. To begin changing channels, make sure to press CBL first. This ensures the remote is sending signals to the cable box and not the TV or another connected device. Note: you will not need to press CBL every time you want to change the channel, just in the beginning.
  7. To turn off the TV and cable box, it is the same sequence as turning them on Press TVthen POWER/PWR and press CBL, then POWER/PWR