Guest Services

Great Vacation Retreats is a premier vacation rental management company on Kauai, offering quality service through a team of individuals that are goal-oriented towards creating a positive guest experience. From point of initial contact and reservation to a follow-up review after departure, our services ensure that our guests are well cared for!

All properties are fully furnished with the basics–at least one smart television, wifi, radio, Bluetooth player, alarm clocks, etc…and Great Vacation Retreats supplies an ample supply of the following items below. There is enough for a stay of at least a week, usually more.

Here is a list of what we provide to help you with your packing and shopping:

Kitchen Supplies
Hand Soap
Dish Soap
Dishwasher Detergent
Dish Sponge
Paper Towels
Kauai Coffee Starter Pack with Sweetener/Creamer packs
Kitchen Trash Bags

Bathroom Supplies & Toiletries
Island Soap and Candleworks Bath Amenities;
Shampoo, Conditioner, Lotion, and Soap
Toilet Paper
Kleenex
Hair Dryer
Towels (Bath, Hand, Wash)

Laundry Supplies
Laundry Detergent
Fabric Softener
Iron/Ironing Board Set

Pool/Beach Towels

Beach Gear
Beach Chairs
Beach Umbrella
Beach Cooler
Boogie Boards

Great Vacation Retreats Offers Exclusive Club Membership to our Guests.

Memberships are limited so purchase now!

Purchase online with your rental reservation, text  808-427-0818, call 808-742.9202 or email info@greatvacationretreats.com to secure a membership.

MEMBERSHIP:

$100/week  – one bedroom property

$125/week – two bedroom property

$150/week – three bedroom property

$225/week – four bedroom property

$275/week – five bedroom property

$450/week – eight bedroom property

$20/additional day above the minimum week – Example: 9 days = $165.00 ($125 for one week + $40 for two additional days)
$20/day per person – for individuals accompanying you that are not staying with GVR

**Number of guests per club membership cannot exceed the maximum occupancy of property he/she is staying at.

Your membership is valid from check-in on arrival day until check out on departure day.

Late Check-Out? No problem. Purchase a Departure Pass and have a locker, take a shower and store your luggage.

CLUB AMENITIES:

Resort pool with hot tub, waterslide and sand bottom play area for the keiki. Pool towels are provided. Check-in at the pool cabana upon arrival.

Fitness Center, Cardio room and Weight room, includes all new equipment for your work out needs!

Variety of Fitness classes available to members (for an additional cost) includes Yoga, Aqua Fit and more. Personal training and Private yoga are also available. Inquire with the club directly for up-to-date rates.
VIEW FITNESS CLASS SCHEDULE

SPORT AND RECREATIONAL FACILITIES:
All sports equipment, racquets, and balls, etc. are provided as a courtesy to members.

  • Four USTA Tennis Courts
  • Two Basketball half-courts
  • Three Pickle-ball courts

Restaurant and Bar on site. There is a pool-side service.

Poipu Beach Athletic Club is the ultimate vacation destination playground for family, fitness, and fun. Recreational facilities also include shuffleboard, ping-pong, badminton, lawn games and more. Check their website for current programs and events! Go to poipuclub.com for more info.

CLUB HOURS 6:00 AM – 7:00 PM every day

If you didn’t purchase online when you made your reservation, text us at 808-427-0818, call 808-742.9202 or email info@greatvacationretreats.com to secure a membership. Memberships are limited so don’t wait, purchase now!

Free Car Rental**

All one and two bedroom condos come with a midsize rental car from Alamo.
**Regency 120 is the only 3 bedroom condo included in the promotion

Guests have the option to extend or upgrade the car rental, for an additional fee as outlined below:

To extend the midsize rental car: $40 per day

To upgrade to a standard or full-size car: $25 per day
To upgrade to a convertible, minivan, midsize SUV, standard SUV, 2-door Jeep, or 4-door Jeep: $35 per day

Whether you are staying elsewhere for part of your stay or need to accommodate a bigger family, we can help you with adjusting your car rental reservation!

Upon receiving your confirmed booking, we would then reserve the midsize rental car with Alamo and send you the confirmation details. The confirmation email serves as your voucher and you would pick the car up at the Alamo office located at the Lihue Airport. There will be no additional costs unless you decide to extend or upgrade, which you would process directly with us. All other extra options, such as insurance, car seats, etc., would be handled by the Alamo rep when you pick up the vehicle.

Generali Global Assistance

Valuable Protection for Before, During and After Your Vacation

Sudden illness, medical emergency, natural disaster, delayed flights, road closures or lost or delayed luggage can quickly derail a trip, and sometimes at the least convenient moment.

Anticipating the unexpected with Generali Global Assistance travel insurance insures your vacation investment from costly covered events and helps reimburse you and others staying at your reservation for surprise expenses.

Accidents Happen, Vacation Rental Damage Protection Can Help

You decided on a rental property so you could feel at home while on vacation. Don’t let the fear of losing your security deposit keep you from enjoying your time.

Here’s how the Generali Global Assistance Vacation Rental Damage coverage works:
  • Make a simple, one-time payment upfront.
  • Avoid the hassles of checks and credit card holds.
  • Relax, knowing that you have coverage for accidental property damage.
Simply report any damage that occurred during your stay to the rental office when leaving. Don’t be afraid to report the damagethat’s why you bought insurance!

Generali Global Assistance

Even the best planned trip can be impacted by the unexpected, forcing you to cancel or interrupt your trip, lose your vacation investment and incur unplanned expenses. Get the peace of mind you deserve by purchasing vacation rental insurance from Generali Global Assistance.

Generali Global Assistance, formerly doing business as CSA Travel Protection, has been a leading provider of travel insurance and assistance services for nearly 30 years, with a focus and expertise in the vacation rental industry. We offer a full suite of innovative, customized travel insurance and emergency services designed to protect travelers trip investments and provide the peace of mind one deserves while traveling. Generali Global Assistance is part of Generali Group, one of the world’s largest insurance companies. Our success has been built on the foundation of trust that clients have placed in our ability to provide assistance in the most difficult of circumstances.
Contact Us

To learn more about travel insurance, reach out to Generali Global Assistance at 866-999-4018. Our customer service staff will be happy to assist you with your current plan or any questions that you have about purchasing coverage.

If you are on your trip and need Emergency Assistance, please contact our Assistance Provider:
In the United States, toll-free: 877-243-4135
Collect worldwide: 240-330-1529
Customer Service
Monday-Friday: 6 a.m. to 6 p.m. PT
Saturday-Sunday: 6 a.m. to 3 p.m. PT
Phone
866-999-4018
Mailing Address
Generali Global Assistance & Insurance Services
P.O. Box 939057
San Diego, CA 92193-9057

beach gear

Great Vacation Retreats provides a limited amount of beach gear per property, including beach chairs, beach umbrella, beach cooler and boogie boards.

For additional beach gear, baby gear and bedding options, etc. we are happy to refer you to Ready Rentals on Kauai.

Ready Rentals provides island wide delivery (for a fee) and they have a wide range of rental gear available…

Beach Gear e.g. beach chairs, beach umbrellas or Popup Sunshelters and beach coolers.
Baby Gear e.g. high chairs, booster seats, swings, gates, bouncy seats and wagons.
Bedding Options e.g. Rollaway Beds, Full Size Wooden Cribs and Portable Cribs.
Wheel Chairs e.g. Regular, Transport or Extra Wide available.

Visit their website at ReadyRentals.com or call 808-823-8008 (8am – 5pm delivery 365 days a year- call by noon for same day delivery)

Mahalo!
Call 808-742-9202

emergency info

FOR OFFICIAL COUNTY OF KAUAI INFORMATION PLEASE VISIT KAUAI.GOV

FOR DAILY UPDATED INFORMATION ON COVID-19 VISIT KAUAI.GOV/COVID-19

Emergency Numbers

IN EMERGENCY, DIAL 911

KAUAI NON-EMERGENCY NUMBERS

Civil Defense   (808) 241-1800
American Medical Response Police and Fire   (808) 245-4675
Police and Fire   (808) 241-1711

KAUAI EMERGENCY RADIO STATIONS

NOAA Weather Radio Station KBA99 serves Kauai on 162.550
KFMN – FM 96.9 – Lihue
KAWV – FM 98.1 – Lihue
KITH – FM 98.9 – Kapa’a
KTOH – FM 99.9 – Kalaheo
KSHK – FM 103.3 – Kekaha

OCEAN SAFETY TIPS

  • Varied shoreline topography, open-ocean swells and constantly changing conditions make our beaches beautiful, great for surfing and often DANGEROUS. Here are some safety tips to help you have a safe Hawaii vacation:
  • Swim at lifeguarded beaches – ask lifeguards for safety and swimming tips. Lifeguards post warning signs – don’t ignore them. Read them and heed them!
  • Conditions constantly change – closely monitor daily and seasonal changes.
  • Waves come in sets – it can look calm for 20 minutes between dangerous sets of huge waves.
  • Hazards can exist in ANY coastal area – not just in the water. Be careful on wet sand and rocks.
  • Do not get caught in a rip current – if caught in a current keep calm, float, breathe, don’t panic and wave for help. Go WITH the current and conserve energy.
  • Use the buddy system – never swim alone and know your limits.

WHEN IN DOUBT – DON’T GO OUT!

HIGH SURF WARNING

In Hawaii more injuries are caused by high surf than by any other coastal hazard. High surf (10-20 feet) arrives along north facing shores each winter. Large waves (4-6 feet) strike south shores during summer months. Large surf often generates powerful rip currents that no one can swim against.

  • Swim only at beaches with lifeguards. Check with them about ocean conditions prior to going in the water.
  • Watch the surf for at least 15 minutes to allow time to see a large set of waves and judge how big the surf is.

Rescue Tube Foundation

RESCUE TUBES SAVE LIVES!

Kauai has over 60 beaches spread across 90 miles of shoreline. Most of these beaches are remote and uncrowded and are not protected by lifeguards. It is the immediate intention of the Foundation to install a sufficient number of Rescue Tubes on the beaches of Kauai within reasonable distances of each other in order that the devices will be readily recognized and easily available to the swimming public.

Rescue Tubes stand guard 24 hours a day 365 days a year.

The Rescue Tube Foundation is dedicated to lowering the incidence of drowning by providing lifesaving Rescue Tubes at as many beaches as possible on Kauai, around the State of Hawaii and beyond. You can help save a life by contributing toward this life saving goal today. Donations are tax-deductible. You can help make Hawaii safer for your family, friends and visitors by supporting the RESCUE TUBE FOUNDATION.

rescue

Thanks to the vision of Branch Lotspeich, executive director of the Rescue Tube Foundation, and the Kauai Lifeguard Association, there are now over 200 rescue tubes throughout Kauai and over 65 lives have been saved from drowning! Through support from Rotary Clubs and private donations and from awesome people like you, access to these rescue tubes has literally helped swimmers in peril to stay afloat for hours while waiting to be rescued by lifeguards.

KALAPAKI BAY RESCUE TUBE DONATED BY GREAT VACATION RETREATS

Rescue Tubes are there for all of us. Let’s enjoy our beautiful beaches and stay safe Hawaii!

Branch Lotspeich is directly involved in the assembly and creation of the rescue tube stations at the foundation’s shop in Kilauea. To find out more and to learn how you can make a difference by contributing to the cause, or donating your own Rescue Tube and witnessing its’ assembly and installation, please contact the RESCUE TUBE FOUNDATION.

Take a moment to become familiar with how to use a Rescue Tube.

storm

RAINFALL FLOODING

Flash floods are the leading cause of direct weather-related deaths in the Hawaii. Flash floods can occur within a few hours or even minutes of excessive rainfall. Do not under-estimate the force of water. Six inches of fast moving water can knock you off your feet and two feet of water will float your car!
• Listen to your radio for the latest flash flood Watches, Warnings and Advisories.
• Do not camp or park your vehicle along streams during threatening conditions.
• If the vehicle stalls, leave it immediately and seek higher ground.
• Never try to walk, swim or drive through flood waters.
• If you come upon flood waters, STOP! You will not know the depth of the water nor will you know the condition of the road under the water.

TURN AROUND – DON’T DROWN!

HURRICANES AND WINDSTORMS

Northeast trade winds prevail throughout most of the year, generally blowing at 10-20 mph, however, strong gusty trades may reach 40-60 mph.
Storms approaching from the South and South East, called Kona storms, can produce hurricane strength winds.

Hurricanes are tropical cyclones with torrential rains and sustained winds of 74 miles per hour or greater, which blow in a counter-clockwise direction around a center (eye).

Category One                 74 – 95 mph
Category Two                 96 – 110 mph
Category Three              111 – 130 mph
Category Four                131 – 155 mph
Category Five                 155 – and up

HURRICANE SAFETY PRECAUTIONS
  • Plan ahead: Know the locations of the nearest designated hurricane shelters, usually public schools with reinforced buildings.
  • When a hurricane warning is issued, Civil Defense will announce which shelters are open.
  • Prepare a family plan noting shelter locations and telephone numbers of friends and family on other islands, or the mainland, to use as a central contact point should you become separated or a local phone service is saturated.
  • When a hurricane or tropical storm warning is issued: Follow instructions issued by Civil Defense and monitor radio or local television for advisories, watches, warnings and update information.
  • If time permits, complete preparation activities.
  • Board up windows and store loose objects.
  • Turn off GAS.
  • Evacuate to the nearest shelter if you are in low-lying coastal area, along ridge-lines exposed to strong winds, in an area subject to stream flooding, or in a wooded or lightly constructed building.
  • If ordered to evacuate, leave immediately!
Hurricane Season in Hawaii is June 1st – November 30th. A Hurricane or Tropical Storm Warning means hurricane or tropical storm conditions are expected to occur within 36 hours. Be prepared!
TSUNAMIS
The Pacific Tsunami Warning System (PTWC) monitors earthquakes and measures tsunami waves at sea. When a tsunami warning is issued, coastal sirens will sound.
(Sirens are tested on the 1st workday of every month at 11:45 am)
TSUNAMI SAFETY PRECAUTIONS
  • When you hear the sirens: Turn on your radio or local television station for more information. (SEE LOCAL EMERGENCY NUMBERS AND RADIO STATIONS)
  • If you are in a tsunami evacuation zone, evacuate immediately and move to higher ground.
  • When a tsunami is generated locally: There may not be time for the sirens to sound before waves begin coming ashore. Your only warning may be to feel the ground shake from an earthquake or seeing the sea suddenly withdraw or begin to surge inland.
  • If you feel a strong earthquake, move to higher ground immediately. Do not return to coastal areas until you hear from County authorities.
  • Dangerous tsunami waves may continue to come ashore for several hours.
  • No matter where a tsunami originates, the waves will wrap around an island. All sides of our islands are at risk.
If you are in a low-lying coastal area, you are at risk from tsunamis.

disaster supply

BASIC DISASTER SUPPLY KIT

  • Water- 1 gal./person/day for at least 7 days
  • Food – 7 day supply of non-perishable, high energy food items
  • First Aid – bandages, antiseptics, non-prescription drugs
  • Clothing, bedding and sanitation – change of clothes, soap, toilet paper, etc.
  • Medication – prescription drugs, insulin, blood pressure medication, etc.
  • Tools – flashlight, radio, batteries, can-opener, needle & thread, whistle, penknife
  • Family Documents – photo IDs, insurance policies, wills, etc. *All in plastic bag*
  • Special needs – baby supplies, hearing aids, eyeglasses, dentures, etc.
  • $$$ Cash – ATM machines may not be working