Why Great Vacation Retreats?

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You need to have someone you can rely on to manage your investment property. We are a trusted company that has been on Kauai for many years. Call 808-742-9202 to see what Great Vacation Retreats (GVR) can do for you. You can also text us at 808-427-0818.
 

YOUR BOTTOM LINE

Reporting
We spend a considerable amount of time evaluating each individual property as its own business entity every month. Year-end reports are sent to owners analyzing the average nightly rate, occupancy rate, total annual income and compare them to prior years. We suggest upgrades and things you can do as the owner to help increase your income.
 
Owner Portal
Owners can log on to the website through the owner portal and find current and past statements, make their own reservations and see the calendar in real time.

Owner Statements
Our owner statements are straightforward and easy to read. We don’t nickel and dime you for various charges such as paying bills, marketing, and photography. We list all of the maintenance items that are done throughout the month so you know what areas have been cared for. Owner statements are prepared prior to the 10th of each month. You can choose to have checks directly deposited to your account or we can mail you a paper check.
 
Bill Payment
Many of our owners have us pay their property bills on their behalf. These bills include homeowners’ dues, electric, cable, yard service, pool service, carpet cleaning, etc. You will see the charges on your homeowner’s statement. We offer this service at no extra charge to you.

Taxes
We pay the Hawaii General Excise and Transient Accommodation taxes on your behalf monthly and send a copy of the year-end filing for your review. We offer this service at no extra cost to you.

Linen Charge
We charge a fee for our linen program twice per year based on the number of bedrooms your property has. After exploring many options over the years, we have found that this allows us to have consistent quality of linens while keeping costs as affordable as possible. The charges are made in January and July when income is higher.

Extra Charges
Besides the linen program, we like to have the windows professionally cleaned periodically. For some properties closer to the ocean, the windows might need to be cleaned monthly. We like to sharpen the knives every once in a while and make sure the carpets are clean. That is about it.

Owner Use of Their Property
There is no charge when you stay in your property except for the departure-cleaning fee. You can set up your reservations online or give us a call. We are open 7 days a week and are always available by email.

PROPERTY CARE AND MAINTENANCE
Cleaning
Your condo or home will be assigned to a professional cleaner who is accountable to Great Vacation Retreats to report any maintenance issues and keep your property at its best. The continuity of the same cleaner allows them to do the extras when the time is permitting. We also schedule a deep clean three or four times a year. Owners pay the standard cleaning fee for the deep clean and we pay the rest. All cleans are inspected by one of our staff before check-in.

Maintenance
We have an in-house maintenance working seven days a week that bill by the quarter hour. If we have a problem he can’t fix, we will find someone that can. Depending on the scope of work, vendors usually bill us and we pay the bill on your behalf (with no mark up).  You will see the charge on your monthly owner’s statement. We also have an on-call maintenance person for weekends and holidays.

Rental Property Inspections
We inspect every property prior to every check-in to make sure it is guest ready and up to our standards. We like to ‘overstock’ the basics such as toilet paper and dish soap, and we leave a little gift for our guests.
 

MARKETING AND GUEST RELATIONS

Marketing
Marketing is one of our greatest passions, and it is free for our owners. We have a cutting-edge social media program with over 55,000 followers. Our beautiful newsletters are sent monthly to our database.  We offer property-specific advertising on all of the main marketing venues. Our software is user-friendly, allowing for online booking and is integrated with Airbnb.

Reviews
We acknowledge that reviews are very important to the success of a vacation rental, and Great Vacation Retreats collects, monitors and responds to online reviews and in-house surveys. Owners are sent the guests’ surveys that are left for us on check-out, keeping us 100% accountable for the guest’s experience while they are in your vacation home. We diligently answer reviews in the context of the numerous websites that we advertise each property on.
 
Great Vacation Retreats has been rated Excellent on FlipKey (TripAdvisor) for several years in a row.

Guest Communication
We have amazing software that allows us to fully automate and personalize guest communication from the minute a hold is put on a property’s calendar when the guest is considering booking to a payment reminder, check-in instructions to what to do on island, right up to checking in with them the day after check-in and a follow up 3 days after check-out to see how their stay was.
 
We have someone answering the phone to take care of our guests 24 hours a day, 7 days a week, 365 days a year.
 
Inquiries
We have professional Hawaii Licensed Realtors answering all inquiries that are initiated from the multitude of websites we advertise on. It is our goal to personally get back to the prospective guest within ten minutes.  One of our agents is online almost 24/7 making sure your property stays booked – at no extra cost to you! Our software immediately generates a response to potential guests.
 
Guest Payment
We take all major credit cards and eCheck. The guest pays $500 at the time of reservation and the rest is due 60 days before check-in. We automatically charge the guest the final charge and a confirmation is sent to them.
 
Cleaning Cost
Owners pay a cleaning fee only when you stay in your own property or you have a guest using the property that did not pay their own cleaning fee. Otherwise, it is standard for rental clients to pay their own cleaning fee when booking a vacation rental.
 
The important thing to remember is, if your property is well maintained and you have a management company you trust, you should be able to cover and exceed your basic costs (without a mortgage) and enjoy your home-away-from-home while, hopefully, building equity in a little piece of paradise. A good management company will be able to do that for you; a great management company will exceed your expectations and will be very realistic in their promises.