As we pack to leave (insert sad face) I want to thank you and everyone at GVR for all you do. It was so scary buying our dream get-away from across the ocean and you have made this process seamless. Everyone we have dealt with has been professional, friendly, prompt, above and beyond.
Also, the kitchen stocking is phenomenal. The sheets and towels are first rate, they rival the Marriott! I can not express the gratitude and confidence I feel having our home in your care.
Mahalo, Jacqui McChesney
The litmus test of a great on-island management company is not the day-to-day bookings and check-ins. Many companies perform this service, and do a good job. The difficult part is how things are handled when a reservation goes horribly wrong – and it can happen – no matter how careful you are! Great Vacation Retreats recently handled a bad situation for us, and I cannot begin to express how grateful we are to them. Here is what happened:
A valve in an upstairs toilet began to leak the day our guests arrived. In short order, GVR arranged to have the water shut off until a plumber arrived, moved the guests to a new location, and had a plumber fix the leak. Since the water had seeped into the wall, they followed up with a restoration company, to ensure that there would be no mold or mildew issues. GVR also worked with our insurance carrier, and helped us get all the paperwork needed to file a claim – including a statement of lost income. This was a bad situation for us being so far away, but GVR stayed on top of the restoration, and now it is a good as new. In the end, the guests, although irritated, did not write a bad review. GVR did everything they could to help them relocate and followed up with them (as per GVR’s usual policies). Before we signed with GVR, we took the time to read the guest reviews, I love the way they focus on the guests and work hard to ensure that they have a good experience. People spend a lot of money to get to the islands, and look forward to it for months, so the expectations are very high. Their guest reviews consistently show that GVR does an outstanding job of providing a lovely experience.
Thanks, Keith and Laure Dietterle
We purchased our condo with the intent of eventual retirement to this beautiful island, and that time has now come. In the interim period, the condo was managed by GVR and the rental occupancy of our unit surpassed even our most hopeful expectations. They do an outstanding job of advertising, managing the clients, unit maintenance and communication with the owners. I feel very lucky to have had this positive experience and wish to acknowledge the company for a job exceptionally well done! If you are looking for a professional team to market, manage and maintain your rental, this team has to rank in the top tier of all on-island management companies.
Keith and Laure Dietterle
We love working with Amy Grant and her company, Great Vacation Retreats! We’ve owned various properties over in Kauai so we’ve had the opportunity to work with many rental companies there. We’ve found that Great Vacation Retreats is the best by far for several reasons: They don’t nickel and dime us!!! Many rental companies we had worked with in the past were charging us for every little thing, and those charges kept getting bigger and bigger. I know I won’t have any surprises with Great Vacation Retreats. They take care of the small things in our unit at no charge. The fees charged on our unit are very reasonable. We’re making better rental income with Great Vacation Retreats. With one company, one of our unit’s gross for three months was $13,000 and we received a net check of $3,000. Their fee was 77%! Now, we’re getting anywhere from a net of $4,000 to $5,000 or more a month. Service, service, service! I can’t tell you how many renters have sent emails to Amy thanking her for the incredible service they’ve received from her and her management team over there. That means more repeat business for our units. I just talked with a friend yesterday who we referred to Amy and he’s so happy. He said Amy treats him like a client and with respect. He said his previous company never acted like they really cared about his property. His revenue has increased and the move has been both personally and financially profitable for him. I would urge anyone looking for a property management company to work with Great Vacation Retreats. They are the best!Feel free to contact us by phone or email for a referral.Sincerely, Chris and Kriss Mann, (916) 397 8163 – Kriss (916) 335-2524 – Chris firstname.lastname@example.org
So many ways to express it but the simplest is this…… NO “nickel and diming”.
We joined Great Vacation Retreats in 2009 after previously being with two large south shore agencies. We cringed every month when we opened our statement to find yet another long list of incidental charges for which we had no say so in or control of. Amy Grant promised us greater control over expenditures and a relationship that would more like a partnership. Great Vacation Retreats has delivered on that. We appreciate the more personal touch and flexibility given in many ways versus the “cookie cutter” approach of the large agencies. Great Vacation Retreats is always looking for creative and new ways to expand the base of customers and while growing has been able to maintain the personal touch. We would recommend a look at GVR for any owner considering a change.
Deborah and Peter Taubenheim
My wife and I would like to thank you all and tell you how much we appreciate your help and efficiency in managing and renting our condo Poipu Sands 122. We have found your entire staff to be responsive, knowledgeable and prompt in addressing our concerns and those of our guests. Just by way of history and comparison, we have owned this condo since 1988. Until early 2013 we used another rental agency. They were also courteous and attentive but at a high cost. With passage of time the charges, mostly related to “marketing and advertising”, became high, with the net result, or bottom line, that we were lucky to get 25 cents on the dollar from our rentals. Since we switched to GVR our income has doubled due to increase in rentals and less extraneous charges. In summary, we are very happy with GVR and wish you continued success,
Sincerely, Hector & Pat Aldape